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At SWARISA, we begin processing orders after successful payment confirmation.
Customers may request cancellation of an order within 24 hours of placing the order, provided the order has not yet been processed or dispatched.
To request a cancellation, please contact us with:
Order number
Name used for the order
Registered phone number or email address
Once an order has been processed, sourced, packed or dispatched, cancellation may no longer be possible.
If the order has already been dispatched, the customer may need to receive the package and follow our Returns & Refunds Policy, where applicable.
For an approved cancellation, the refund will be initiated to the original payment method.
The time taken for the refund to reflect in your account may depend on your bank or payment provider.
Cancellation requests should be made as soon as possible. An order confirmation does not guarantee that cancellation will be possible after processing has begun.
For cancellation assistance, please contact SWARISA through the contact details provided on our website.
