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At SWARISA, we carefully inspect every piece before it is packed and dispatched. We want you to receive your jewellery in perfect condition.
We currently accept returns or exchanges only in the following situations:
You received a wrong product.
The product received is damaged or defective.
The product is missing any component that was included with the order.
For hygiene and product-safety reasons, we do not accept returns for change of mind, incorrect size selection, personal preference or normal signs of wear.
If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
Your order number
Clear photographs of the product
Clear photographs of the packaging
A continuous unboxing video, if available
The product should be unused and returned in its original packaging where applicable.
Once your request is received, our team will review the information provided. We may request additional photographs or videos to verify the issue.
If the return is approved, we will provide instructions for returning the product.
Once the returned product has been received and inspected, an approved refund will be processed to the original payment method.
Refund processing time may vary depending on your payment provider or bank.
Returns may not be accepted for:
Products that have been worn or used
Damage caused after delivery
Scratches or damage caused by improper handling
Exposure to water, chemicals, perfume or other substances
Normal wear and tear
Products returned without prior approval
Change of mind or personal preference
Please do not send any product back without contacting SWARISA first. Unauthorised returns may not be accepted.
For return or refund assistance, please contact us through the contact details provided on our website.
